Terms & Conditions

1. What Platoonix is

Platoonix is an app and platform that helps connect hauliers (transport companies, drivers) with distributors, loaders and shippers for backhaul and transport opportunities. The platform is used to find and suggest matches only. It does not employ hauliers or loaders, and it does not provide transport, logistics or freight services itself.

2. No legal tie – platform only

Platoonix has no legal tie to any user, haulier, loader, distributor or shipper. We are not a party to any contract, agreement or arrangement between users. All legal relationships—including contracts, insurance, safety, compliance, and any other legal or regulatory requirements—are solely between the parties themselves (e.g. between the haulier and the loader/shipper).

3. Limitation of liability (UK)

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under the laws of England and Wales.

Subject to that, to the fullest extent permitted by applicable law, Platoonix shall not be liable for:

• Any loss of profits, revenue, business, data or goodwill, or any indirect, special or consequential loss or damage.
• Any loss, damage, claim or cost arising from or related to the use of the platform or any match, job or transaction between users.
• Law, regulation, insurance, safety, licensing or other compliance by any user or third party.
• Any act or omission of hauliers, loaders, distributors, shippers or any other user or third party.
• The accuracy, quality or outcome of any match, job or business done between users.

Users use the platform at their own risk. All legal documents, insurance, safety and regulatory obligations are between the parties to each transaction, not with Platoonix.

Disputes between users:

Any dispute between a haulier and loader (including payment disputes, damage claims, or delivery issues) must be resolved directly between those parties. We may provide contact information or transaction records to assist resolution but are not responsible for mediating or resolving disputes.

4. Your responsibility

You are responsible for your own compliance with all applicable laws, insurance, safety and regulatory requirements. Before entering into any agreement or work with another user, you should satisfy yourself of their credentials, insurance and terms. Platoonix does not verify or guarantee any user’s legal, insurance or safety status.

Insurance and licensing requirements:

• Hauliers must maintain valid goods-in-transit insurance, operator licence (where required), and vehicle insurance.
• Loaders should verify haulier insurance and credentials before releasing goods.
• We may request proof of insurance or licences but do not guarantee the validity or adequacy of coverage.

5. Fees and charges

Platoonix may apply platform fees where described in the app or in your agreement with us. Where a loader platform fee applies to a load or job, it is calculated as the higher of (a) a minimum amount in GBP (currently £5.00) or (b) a percentage of the agreed load or job value (currently 2%). If 2% of that value is less than the minimum, the minimum applies; if 2% is equal to or greater than the minimum, the percentage amount applies. Fees, percentages and minimums may be changed in the app or configuration; the rate applicable at the time the job is charged applies unless we say otherwise.

Haulier and platform commission on load value (if any) is separate and is shown separately in the product. Nothing in this section creates a contract between users for carriage; commercial terms between hauliers and loaders remain between those parties.

Payment terms:

Payments are processed via Stripe. By using the platform, you agree to Stripe’s terms. We act as a payment facilitator only. Refunds (if any) are subject to our refund policy available in the app.

Cancellation rights (Consumer Contracts Regulations)

Under the Consumer Contracts Regulations 2013, you normally have 14 days to cancel online purchases. However, as our platform provides services that begin immediately upon your acceptance of a match, you expressly agree to waive your 14-day cancellation right when you accept a job. You may still cancel jobs before collection begins as set out in §5c above.

Refund policy:

Platform fees are non-refundable once a load is matched. Loader fee may be refunded if cancelled before collection. Haulier commission is only charged on successful delivery.

5a. Account suspension and termination

We may suspend or terminate your account if you breach these terms, engage in fraudulent activity, repeatedly receive poor ratings, or fail to maintain required insurance or licences. We will notify you where reasonably possible. You may close your account at any time by contacting us.

5b. Ratings and reviews

Users may rate and review each other after completed jobs. Reviews must be honest and accurate. We may remove reviews that are defamatory, abusive, or violate these terms. Ratings and reviews are opinions of individual users and do not represent our views.

5c. Job cancellations and disputes

Before collection: Either party may cancel a matched job up to 2 hours before the scheduled pickup time without penalty. Cancellations made less than 2 hours before pickup may result in a negative rating. The loader platform fee may be refunded at our discretion if the loader cancels before the haulier begins traveling to pickup.

After collection has begun: If the loader cancels after the haulier has collected the goods, the loader must pay the full agreed amount. The haulier will complete delivery to the original destination unless alternative arrangements are mutually agreed.

If the haulier cancels after collection, they must return the goods to the pickup location at their own expense. The loader receives a full refund of all fees paid. The haulier may receive a negative rating and face account suspension.

Non-delivery or delays: If goods are not delivered within a reasonable time after collection, or if delivery is significantly delayed without valid reason, payment will be withheld pending investigation. Contact us immediately if you experience non-delivery. Persistent non-delivery may result in account termination.

Damaged or lost goods: If goods are damaged or lost in transit, payment will be held pending resolution. The haulier's goods-in-transit insurance should cover such incidents. Platoonix is not responsible for damage or loss (see §3 and §4). Disputes must be resolved directly between parties or through their insurers.

Rejected deliveries: If a delivery is rejected at the destination (for example, wrong goods or delivery address), the haulier must return goods to the pickup location. The loader remains responsible for the agreed delivery fee. Additional costs for return may be negotiated between parties.

Persistent cancellations: Cancelling more than 3 jobs per month (before or after collection) may result in account suspension. Genuine emergencies (vehicle breakdown, illness, force majeure) will be considered on a case-by-case basis.

Disputes: For all cancellation and delivery disputes, see §3 Limitation of liability and dispute resolution.

7. Confidentiality and non-disclosure

By using the platform you agree to keep confidential any confidential information you receive through Platoonix (including but not limited to business details, routes, pricing, customer names and contact details) and not to disclose it to any third party without the consent of the person who shared it, except as required by law. This applies both during and after your use of the platform. For full confidentiality and non-disclosure terms, see our Confidentiality & Non-Disclosure page.

8. Use of the platform

By using Platoonix you agree to these terms. The platform is provided “as is”. We aim to keep it available and accurate but do not guarantee uninterrupted or error-free operation. We may change these terms or the platform from time to time; continued use after changes means you accept the updated terms. If you do not agree, you must stop using the platform.

You must be 18+ to use the platform. By registering, you confirm you meet this requirement.

8a. Prohibited use

You must not use the platform to:

• Post false or misleading information about loads, vehicles, or credentials
• Circumvent platform fees by arranging direct payment outside the platform
• Transport illegal goods or goods requiring special licences you do not hold
• Harass, threaten, or abuse other users
• Scrape or collect data for commercial purposes

Violation may result in account termination and legal action where appropriate.

9. Data protection

We process personal data in accordance with UK data protection law (UK GDPR and Data Protection Act 2018). For what we collect, why, and your rights, see our Privacy Policy.

10. Statutory rights

If you are a consumer, nothing in these terms affects your statutory rights under UK law. If you are a business user, you confirm that you have authority to bind your organisation to these terms.

11. Governing law and jurisdiction

These terms are governed by the laws of England and Wales. Any dispute arising from or in connection with these terms or the platform shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact

For questions about these terms, contact us using the details provided in the app or on our website.